Refund and Return Policy

We accept cancellation requests up to 24h after the order is placed.

If there’s anything wrong with your order please get in touch with our support team.

Due to the nature of the products and for health and hygiene reasons we’re unable to accept exchanges or returns for refund. However if you receive a damaged or wrong product we’re happy to arrange for a replacement or give you your money back.

If your order needs to be returned for any reason, it must be returned unopened in its original packaging. If we believe the product has been used, a refund will not be processed. Shipping costs will not be refunded.

If the order is returned to sender due to incomplete/inaccessible address, several unsuccessful delivery attempts or because it was not picked up at the pickup point – it will be canceled and the money refunded in full as soon as the order is received by Odd Beauty or as soon as Odd Beauty has confirmation of it being returned. We will not reship returned products. If you wish you can then place a new order, depending on existing stock.